Terms and Conditions

Terms and Conditions

The Theatre Beautiful Limited, trading as The Regent Theatre, Te Awamutu (“The Regent”) - Terms and Conditions for online ticket sales

Covid 19 Protection Framework

The Regent operates under the Covid 19 Protection Framework. Please check Government regulations and updates.

Payment Methods
The Regent accepts Visa and Mastercard payments.

Booking Fees
Tickets purchased on this website are subject to a booking fee per ticket charge which is a non-refundable charge. Credit card fees may also apply.  The Regent reserves the right to alter any and all fees from time to time and without notice.

Allocated Seating

Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is a on a “best available” basis, reservations are not available, and the session is ‘general admission’.

Amount of Tickets per Customer or "Ticket Limits"
When purchasing tickets on this website you may be limited to a specified number of tickets for any movie session or event.

Censor Warning
Please check the censor warning before buying the tickets. Children under a certain age will not be allowed entry for a restricted movie. New Zealand’s classification law applies. See www.classificationoffice.govt.nz for details. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.


Where tickets requiring identification are purchased (e.g. for films with a restricted rating), suitable identification must be presented upon collection or presentation of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. The Regent will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.  Please contact us by phone, or in person at the box office during opening hours to resolve any issues.  We recommend taking a screenshot of any error message you receive.

Ticket Collection
Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter or Booking reference entered at a Cinema Kiosk (where this is available) to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue. 

Refunds and Exchanges

Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. Tickets to live events are non-refundable. Tickets to movie sessions can be swapped to another session or a gift voucher of the same value if the swap takes place prior to the start of that movie session.

GST and local taxes

Prices on this website include GST where applicable.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then The Regent will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by The Regent. Should this occur, The Regent will attempt to contact you and refund the amount as per the policy of The Regent. The Regent may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.

Competition Rules
By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition. 

Need Help?
Contact The Regent personnel, during business hours, on (07) 871 5288 or info@theregent.nz to request assistance with your Booking or Payment. For any urgent matters please call the box office on (07) 871 5288.

Modification of terms

The Regent reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

Ticket purchase and billing information

When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner, eway.  More information on how Payment Express handles your information can be https://eway.io

 Electronic email addresses

We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent. 

Governing Law

These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand.